This typically happens when the Yahoo-OrderCup connection has broken due to what Yahoo calls “Expiration of Partner Token”, which means that you need to re-authorize OrderCup in your Yahoo store. (Yahoo calls it a “Token”, and OrderCup calls it an “Api Key”)
Here are the steps:
- Log into your Yahoo Store Manager
- Under the section “Order Settings”, click on “Real-Time Links”, then to “API Settings”
- Select the Row corresponding to OrderCup and edit it to change the Expiration Date, and save. (If you cannot change the expiration date, click on “Add a New Partner, and in the popup box, enter that same Partner ID for OrderCup, which is ypa-002439419622 and proceed)
- Once you have set a new expiration date, check your inbox for an email from Yahoo that contains a new Token (it’s a string of characters, about a small paragraph length). NOTE: If you don’t see that email, be sure to check your Spam folder!
- Copy that Token (make sure you get all the characters, no more and no less) and paste it in your OrderCup, here:
- goto settings, stores, details→ (paste it into the “Api Key” field).
- Click the Save button
You’re done, and your Yahoo orders will start flowing in again.